We will process your order within 48 hours and you will receive a notification email. Usually Orders received on weekends and national holidays will be processed on the next business day.  Please find the processing time frame below:

  • Frame Only: within 48 hours
  • Non-Prescription: within 48 hours
  • Prescription Glasses(Custom Lenses): 3-7 days

Shipping Information​

Please allow between 10-45 days for your order to arrive. If more than 45 days have passed please email us at contact us page to review the status of your order. Refunds will be handled through email if necessary.


  • Express shipping to Russia and Brazil  is not available.
  • Delivery delay due to selling season & bad weather conditions, etc.
  • Standard shipping fee and business express fee are only available for shipments within 20 pairs.

Tracking Information​

You will receive an order confirmation email that includes an order number and tracking number(Only for orders with tracking information). You could always track your package directly on our Tvrya TRACK ORDER page with your order number.

We have Monday-Friday customer service between 9:00 am – 6:00 pm, Shanghai China Time.